Help Desk Support - Test

To find your computer name on all ACTS 360 managed systems…

In the bottom right-hand corner of the screen, you will have an icon that looks like a red rectangle overlaid on top of another red rectangle. This icon may be hidden and can be revealed by clicking on the caret symbol (^) in that same section of your screen. Hover your cursor over the icon, and your computer name should appear in a pop-up.

You can also follow the Operating System specific instructions below.

To find your computer name in a Windows 10 system…

1. Left-click the Start Menu.
2. Type in "Name" into the search bar.
3. Click on "View your PC name".
4. Under the "Device specifications" header, you should see your Device name.

To find your computer name in a Windows 7 system…

1. Click Start, right-click Computer, and then click Properties.
2. The computer name appears under Computer name, domain, and workgroup settings.

To find your computer name on a Mac

1. Click on the Apple menu > System Preferences > Sharing.
2. The computer name appears at the top of the window.

Please fill out the User / Device Form found here

Email the Help Desk at help@acts360.com

• Emails sent to help@acts360.com from a company email address will automatically generate a Service Ticket, and you should receive an automated response acknowledging receipt of your email with a unique ticket number. The ticket automatically enters our support queue and will be assigned to the next available technician. It is important that you include the computer name (or Service Tag) and a description of the issue for faster diagnosis.
• Future notifications and communication from the technical specialist working the ticket will come from help@acts360.com with the ticket number in the subject line. Please always respond by clicking “Reply”, and your response will automatically enter the appropriate ticket.
• Please remember that if you are sending an email to help@acts360.com regarding an existing ticket, the subject line must have the ticket number or else it will generate a new ticket, which could slow down the processing of your ticket responses.
• We recommend never emailing a technician directly as they may be unavailable at the time your email is received. Using help@acts360.com helps ensure the earliest available technician will be assigned to help.

Call the Help Desk at (813)657-0849

• During Regular Business Hours (8:00 AM EST – 5:00 PM EST)
  Our Technical Support Team is available during regular business hours. Any calls during this time will enter our technical support queue and will be answered by a dispatcher in the order the call was received. If our dispatcher is on the phone with other partners, you will have the option of remaining in the queue for the next available team member. Because we know your time is valuable, if after a period of time a technical specialist does not pick up, you will have the opportunity to leave a voice mail – please leave a message with your name, company name, phone number, and a description of the issue you are having. A ticket will be created from that message, assigned, and worked as soon as a technical specialist is available.

• Outside of Regular Business Hours
  Our after-hours recording will give callers the option to leave a message in our emergency voice mailbox. Please leave a message, and an automated alert will notify our On-Call Technician. Be advised that work done outside of regular business hours may incur a Time & Materials charge if the work requested falls outside the scope of the signed contract. Partners with the Extended Support Add-On are exempt in accordance with the terms of the contract. Voicemails left for non-emergencies will be addressed the following business day.